Website Privacy, Cookie & Accessibility Policy

Effective Date: February 26, 2026

Local Big Brothers ("we," "us," or "our") is committed to protecting your privacy and ensuring our digital presence is accessible to everyone. This policy explains how we collect, use, and safeguard your information when you visit https://localbigbrothers.com (the "Site"), our use of cookies, and our commitment to accessibility standards.

We collect information that you voluntarily provide to us when you request a free estimate, request service, sign up for the Big Brother Shield service, or otherwise contact us. We collect only what we need to provide estimates and services. This may include:

• Contact Data: Name, email address, phone number, and physical mailing address (service address).
• Estimate/Project Details: Information about your home or office and the work you’re asking about (for example, roof type/age, siding type, window/door details, measurements, photos you send us, and notes about the problem).
• Communication Data: Records of your inquiries and our communications with you (including “daily communication” project updates).
• Website/Device Data (Limited): Basic information collected automatically through cookies/analytics (see Section 2), such as pages visited, approximate location (city/region), device/browser type, and general usage data.

We use your information to:

• Provide free estimates and perform construction services (roofing, siding, windows, doors, insulation, repairs, and renovations).
• Communicate with you before, during, and after a project—including our “Daily Communication” promise during active projects.
• Schedule appointments, dispatch crews, and manage customer service.
• Process payments and manage subscriptions (e.g., Big Brother Shield), if applicable.
• Send service-related messages (like appointment confirmations, quote follow-ups, and project updates).
• Send marketing communications where allowed by law and based on your choices/permissions (see Section 1.4).

Local Big Brothers is a family-owned business; we value your trust.

• No Sale of Data: We do not sell your personal information.
• No Renting/Leasing: We do not rent or lease customer lists.
• Service Providers: We may share information with trusted vendors that help us operate our business (for example: website hosting, analytics providers such as Google Analytics, CRM/phone/text providers, email providers, payment processors). These providers are only permitted to use your information to perform services for us (and not for their own marketing).
• Legal/Safety: We may disclose information if required by law or if we reasonably believe it is necessary to comply with legal process, protect our rights, protect customer safety, or prevent fraud.

If you provide a phone number to us (for example through a web form, by calling us, or by texting us), you agree that we may contact you at that number about your request—such as sending estimate/quote information, scheduling, reminders, and project updates. If you separately opt in (or otherwise consent where required), we may also send marketing messages.

• Opt-Out: Reply STOP at any time to cancel SMS/text messages. (You may receive one final message confirming your opt-out.)
• Help: Reply HELP for help, or contact us using the information in Section 6.
• Message & Data Rates: Message and data rates may apply.
• Frequency: Message frequency varies.
• No Condition of Purchase: Consent to receive marketing texts is not a condition of purchase.
• Autodialed/Pre-Recorded: Where required by law, we will obtain appropriate consent before sending autodialed or prerecorded marketing messages.

Cookies are small text files placed on your device. They help websites function, remember preferences, and understand how visitors use the site.

We use cookies and similar technologies for a few straightforward reasons:

• Essential/Performance: To keep the Site running reliably and improve performance.
• Analytics: To understand traffic and site usage so we can improve the Site (for example, we may use tools like Google Analytics to see which pages are visited and how the Site is performing).

We do not use cookies to sell your personal information.

You can control cookies through your browser settings (including blocking or deleting cookies). If you disable certain cookies, parts of the Site may not function properly.

If we use a cookie banner or preference tool on the Site, you can also manage your choices there (where available).

Local Big Brothers is committed to making our website’s content accessible and user-friendly to everyone. We believe in honest work and quality craftsmanship, and we want our digital home to reflect that.

We are continually working to improve accessibility. Our goal is to follow generally recognized best practices and accessibility standards, including the Web Content Accessibility Guidelines (WCAG), to support people with disabilities.

If you are having difficulty viewing or navigating the content on this Site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact us and we’ll do our best to help.

• Email: Localbigbrothers@Gmail.com
• Subject Line: 1 (810) 328-3399

We take feedback seriously and will consider it as we evaluate ways to improve accessibility.

We take reasonable steps to protect your information from unauthorized access, use, alteration, or disclosure. Our safeguards may include administrative, technical, and physical measures such as:

• Limiting access to personal information to people who need it to do their job.
• Using reputable service providers (such as website, email, CRM, and payment providers) with security controls.
• Using secure configurations and, where available, encryption in transit (for example, HTTPS).
• Monitoring and maintaining our systems and updating tools when appropriate.

No method of transmission over the internet or method of electronic storage is 100% secure, but we work hard to protect your information and to use it responsibly.

Local Big Brothers will occasionally update this Privacy, Cookie & Accessibility Policy to reflect company and customer feedback or legal changes. We encourage you to periodically review this page.

Local Big Brothers welcomes your questions or comments regarding this Policy.

Local Big Brothers
Flushing, Michigan
Email: Localbigbrothers@Gmail.com
Phone: 1 (810) 328-3399