Last Updated: January 2026

Local Big Brothers ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (localbigbrothers.com), use our services, or interact with us.By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

We collect information that you provide directly to us and information that is automatically collected when you use our website.

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Details about your home repair needs, property address, project specifications, photos you share
• Communication Records: Contents of messages, emails, texts, and phone conversations with us
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Account Information: If you create an account, username and password
• Marketing Preferences: Newsletter subscription status and communication preferences

• Usage Data: Pages visited, time spent on pages, links clicked, browser type, device information
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Cookies section below)
• IP Address and Location: General geographic location based on IP address

We use the information we collect for the following purposes:

• Provide free quotes and estimates for home repair services
• Schedule and manage your roofing, siding, window, door, and handyman projects
• Communicate with you about your project status and updates
• Process payments and maintain billing records

• Respond to your inquiries and customer service requests
• Send appointment reminders and project updates via phone, email, or text
• Provide important service announcements

• Send newsletters with home maintenance tips and special offers
• Share promotional offers (like our 10% off newsletter signup discount)
• Inform you about new services and seasonal promotions
• You can opt out of marketing communications at any time

• Improve our website and services
• Analyze usage patterns and customer preferences
• Maintain records for legal and accounting purposes
• Prevent fraud and ensure security

We do not sell your personal information to third parties. We may share your information in the following circumstances:

We work with trusted third-party companies that help us operate our business, including:

• Payment processors
• Email service providers
• Website hosting services
• Scheduling and project management tools
• Google reCAPTCHA (for form security and spam prevention)

These providers only access information necessary to perform their services and are obligated to protect your data.

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

If Local Big Brothers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We may share your information with third parties when you give us explicit permission to do so.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Secure data storage systems
• Encryption of sensitive information during transmission
• Limited access to personal information (only authorized personnel)
• Regular security assessments
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies are small text files stored on your device that help us improve your website experience.

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Remember your preferences and enable personalized content

Our website uses Google reCAPTCHA, which may place cookies on your device. Google's use of information is governed by their Privacy Policy.

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

You have the following rights regarding your personal information:

You can request access to the personal information we hold about you and ask us to correct any inaccuracies.

You can request that we delete your personal information, subject to legal and contractual obligations.

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly. You can opt out of text messages by replying STOP.

You can request a copy of your personal information in a portable format.

If we process your information based on consent, you can withdraw that consent at any time.

California residents have additional rights under the California Consumer Privacy Act, including the right to know what information we collect and the right to opt out of the sale of personal information (we do not sell personal information).

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to object to processing and the right to lodge a complaint with a supervisory authority.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Customer project records: 7 years (for business and legal purposes)
• Marketing communications: Until you unsubscribe
• Website usage data: 2 years

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:Local Big Brothers
6377 Chicago Road
Flushing, Michigan 48433
United States Phone: (810) 328-3399
Website: localbigbrothers.com We will respond to your inquiry within 30 days.

By using our website, submitting forms, signing up for our newsletter, or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.